Refund and Shipping Policy

At Talariacn, we are dedicated to delivering outstanding service and support to our customers worldwide. This policy ensures a transparent and seamless shopping experience for all our valued clients.

Shipping Policy

1. Shipping Locations

We proudly offer worldwide shipping to make our premium e-bikes accessible to customers across the globe. If shipping to your country is unavailable at checkout, please contact us at sales@talariacn.shop for assistance.

2. Processing Time

Orders are processed within 1-3 business days after they are placed. Once processed, you will receive a confirmation email with tracking details.

3. Shipping Times

Shipping times vary based on the destination:

• Europe: 5-10 business days
• North America: 7-15 business days
• Asia & Oceania: 10-20 business days
• Other Regions: 15-25 business days

Please note that delays may occur due to customs, holidays, or unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the size/weight of your order. Free shipping may be available for select products or promotional campaigns.

5. Tracking Your Order

Once your order is shipped, a tracking number will be emailed to you so you can monitor your shipment. Should you face any tracking issues, contact us, and we’ll assist you promptly.

Refund Policy

1. Return Eligibility

We accept returns within 14 days of delivery, provided the e-bike or item is in new, unused condition, with all original packaging and accessories intact. Proof of purchase is required.

2. Non-Returnable Items

Returns are not accepted for:

• Items that have been used or damaged by the customer
• Items missing parts or accessories
• Clearance or final-sale items

3. Return Process

To initiate a return, email us at sales@talariacn.shop within 14 days of delivery. Our team will provide a return authorization and instructions. Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.

4. Refund Process

Refunds are processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to your original payment method. Please note:

• Original shipping fees are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

For exchanges, please return the unwanted item for a refund and place a new order. Exchanges are subject to stock availability.

6. Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately at sales@talariacn.shop with photos and a detailed description of the issue. We will resolve the issue through replacement, repair, or refund, as applicable.

Contact Us

If you have any questions about our Refund and Shipping Policy, please don’t hesitate to reach out to us:

Talariacn.
Email: Sales@talariacn.shop
Address:

US Address: